Privacy Policy

Last updated: April 10, 2026

1. Information We Collect

When you use TowNow, we may collect the following information:

• Account information — name, email address, phone number when you create an account
• Location data — pickup and drop-off locations when you request a tow
• Vehicle information — make, model, year, and color of the vehicle being towed
• Payment information — processed securely through Stripe; we do not store card numbers
• Usage data — how you interact with our service to improve the experience

2. How We Use Your Information

• To connect you with nearby tow operators and process tow requests
• To calculate accurate pricing based on distance and time of day
• To enable real-time tracking of your tow truck
• To process payments securely
• To communicate service updates and support
• To improve our platform and services

3. Information Sharing

We share your information only when necessary to provide our service:

• Tow operators — receive your pickup location, vehicle details, and contact info to complete the tow
• Payment processor — Stripe processes payments on our behalf
• Legal requirements — when required by law or to protect safety

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication through Firebase, and PCI-compliant payment processing through Stripe.

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications

6. Contact

For privacy-related questions or requests, contact us at support@townowmi.com.